Refund policy

At Modstylez, we want you to be satisfied with your purchase. If your order does not meet your expectations, you may request a return or exchange in accordance with the terms below.

This policy applies to eligible orders placed through www.modstylez.com and delivered within the United States.

1. Return and Exchange Window

You have 30 days from the date your order is delivered to request a return or exchange.

Return or exchange requests submitted after the 30-day window cannot be accepted.

2. Eligible Returns and Exchanges

We accept returns and exchanges for both defective and non-defective products, including:

  • Items that arrive damaged or defective
  • Incorrect items received
  • Incorrect size ordered
  • Items that do not meet your expectations
  • Change-of-mind returns

To qualify for a return or exchange, the item must be in new condition. It must be:

  • Unworn, unwashed, and unused
  • Unaltered and free from damage caused after delivery
  • Returned with all original tags attached
  • Returned in its original packaging
  • Returned with any hygiene liners intact, where applicable

Items that show signs of wear, washing, alteration, odors, stains, or customer-caused damage may not qualify for a refund or exchange.

3. How to Request a Return or Exchange

Before mailing an item back, please contact our customer care team at hello@modstylez.com.

Include the following information in your request:

  • Your order number
  • The item you wish to return or exchange
  • The reason for the request
  • Photographs of the item if it arrived damaged, defective, or incorrect

After your request is reviewed, we will provide return authorization and mailing instructions.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted or processed.

Approved returns should be mailed to:

Modstylez Returns
220 Cordoba St
Gulf Breeze, FL 32561
United States

4. Return Method and Shipping Costs

All approved returns and exchanges must be completed by mail.

Customers are responsible for arranging and paying the cost of mailing returned items to us. Modstylez does not provide prepaid return shipping labels.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. Modstylez is not responsible for returned packages that are lost or damaged during return transit.

5. Restocking Fees

We do not charge any restocking fees.

6. Exchanges

Exchanges are accepted within the same 30-day window and are subject to product availability.

Once the returned item has been received and inspected, we will notify you whether the exchange has been approved. If the requested replacement is unavailable, we will issue a refund to the original payment method instead.

Returned items must meet all eligibility conditions stated in this policy.

7. Refund Processing

After receiving your return, we will inspect the item and notify you by email whether the refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 3 days.

After we issue the refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account. This additional processing time is controlled by your payment provider.

8. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Email: hello@modstylez.com
Phone: +1 720-845-5794
Address: 220 Cordoba St, Gulf Breeze, FL 32561, United States